Returns & Replacements
Returns to: Mr Fish Ltd, La Route De St Aubin, St Helier, Jersey, JE2 3SH
If products are faulty or do not conform to the description, you may return them within 28 days of receipt and you will be entitled to a replacement or full refund.
Mr Fish reserves the right to retain the costs of delivery where goods are returned for no cause.
We test every product returned. If it is found not to be faulty it will be returned to you with a postage and insurance charge not exceeding £3.95.
We advise you to check any products you suspect might be faulty before returning them.
We reserve the right to charge a repackaging fee on goods that are returned without their original packaging, this fee will not exceed £3.95.
You may return any unopened products within 7 days of receipt for a full refund. We will refund your payment card once we have received and processed the package.
Please allow up to 10 working days.
Delivery costs will only be refunded if the returned item is a result of our error. We reserve the right to charge a repackaging fee on goods that are returned without their original packaging, this fee will not exceed £3.50.